Privacy Policy

Last Updated: July 2026

At Flovera, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Flovera and how we use it.

1. Information We Collect

We collect personal information that you provide directly to us when filling out our contact forms, product enquiry forms, or service booking requests. This may include:

• Full Name
• Phone Number and WhatsApp contact details
• Email Address
• Physical Address (for technician visits and installations)
• Specific appliance model numbers and servicing descriptions

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website services
• Improve, personalize, and expand our website features
• Understand and analyze how you interact with our website
• Process booking enquiries, generate WhatsApp redirections, and schedule technician visits
• Communicate with you for customer support, service alerts, and promo deals

3. Database and Logs

All customer enquiries are stored securely inside our normalization database. We also automatically capture IP addresses and user agents when form requests are submitted to prevent system spam and duplicate brute-force entries.

4. Security

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

If you have any questions or queries regarding our privacy protocols, feel free to contact us at support@flovera.com.